Shipping policy

Last updated: October 6, 2026

Grace Spring Water delivers with our own local routes. We do not ship by mail or parcel carrier.

Where we deliver

We deliver across northern and central New Jersey, most of New York City and nearby parts of Nassau County. You can check your ZIP code in the Delivery section of our website. Checkout only accepts addresses in ZIP codes we serve.

Delivery fee

  • Paterson, Passaic, Clifton, Haledon, Elmwood Park, Woodland Park and Fair Lawn: FREE delivery.
  • Rest of New Jersey: $5.99 per order, however many bottles or cases you order.
  • New York: $7.99 per order.

The delivery fee is shown at checkout before you pay.

Delivery time

Every order is delivered within 1–3 business days, and most arrive the next business day. We deliver between 8am and 8pm, and we call you to confirm your delivery window. If we cannot complete a delivery, we will contact you to arrange another time.

Order minimum

Each delivery needs at least 3 five-gallon bottles or 2 cases. You can mix them: 2 bottles plus 1 case also meets the minimum. A water cooler ordered on its own has no minimum.

Bottle exchange

A Refill order means we swap your empty 5-gallon bottle for a full one, so an empty bottle must be ready to exchange when we arrive. If you do not have an empty to exchange, please order a New bottle, which includes the bottle; otherwise additional charges may apply.

Auto-delivery

With Auto-delivery, we deliver on the schedule you choose (every 1, 2, 3 or 4 weeks) and your payment method is charged automatically for each delivery until you cancel. New bottles needed for your first delivery are charged once, with that delivery; after that, every delivery is a refill. You can skip, pause or cancel at any time from your account or by calling 973-742-0216. To change the products or the schedule, use the Change my subscription page or call us; changes need at least 7 days' notice before your next charge.

One-time orders are charged once and do not repeat.

Damaged or missing items

If anything arrives damaged, leaking, incorrect or missing, contact us within 7 days of delivery. See our Refund Policy for details.

Contact

Call 973-742-0216 (se habla español) or email support@gracespringwater.com.